Post-purchase thank-you & onboarding automation

Confirm the order, set expectations, and help customers get value — the foundation of repeat purchases.

2messagesover5 days
Maximize post-purchase value
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Free on every plan.

  • Copies in complete: emails, timings, branches and goal.
  • Arrives paused, so nothing sends until you turn it on.
  • Every trigger, audience and word of copy stays editable.

The full flow

Order paidShopify
Send emailThanks for your order! Here's what's next 📦
Wait5 days
Send emailGetting the most out of your order
Add tagcustomer

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Payment receipt & upsell

2messagesover5 days

Confirm each successful payment, then follow up with a relevant add-on a few days later — a gentle, well-timed upsell.

  1. Payment succeeded
  2. Payment received — thank you 🙌
  3. Wait 5 days
  4. An easy add-on you might like
  5. Add tag paying
See the full flow

Refund follow-up

1message

Turn a refund into a second chance. Acknowledge it gracefully and leave the door open to come back.

  1. Charge refunded
  2. Your refund is on its way
  3. Add tag refunded
See the full flow

Replenishment / reorder reminder

2messagesover5 weeks

For consumables — remind customers to reorder right as they run low, and pitch subscribe-and-save.

  1. Order paid
  2. Wait 1 month
  3. Running low? Time to restock
  4. Wait 1 week
  5. Never run out — subscribe & save 15%
See the full flow

Start with Post-purchase thank-you & onboarding

Create a free account and this automation is copied into your workspace, paused and ready to point at your own trigger.

Use this automation